Oracle NetSuite Support & Managed Services

ExcelymGO can help your organization maximize the value of NetSuite and enable its full potential. 

With a team of certified and experienced NetSuite experts, ExcelymGO provides expert support for monitoring, optimizing and managing your entire NetSuite system, seamlessly integrating with your existing business applications infrastructure.

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How ExcelymGO provides value-adds to its NetSuite managed services

Comprehensive Suite of Consulting Solutions

We provide a comprehensive suite of consulting solutions for organizations looking to get the most out of their NetSuite investment. Our experienced consultants evaluate your current processes, identify areas of improvement, and help you develop a plan to achieve optimal performance.

Industry Best Practice Guidance

Our experts are leaders in their field and have over 60 years of combined experience with NetSuite implementations. We’ve worked with organizations of all sizes and industries, and we understand how to maximize the performance of your system.

Tailored Solutions and Flexible Plans

Whether you’re a Fortune 500 company or a small business, no two companies are the same. With our flexible service options, we deliver customized solutions tailored specifically for your organization’s unique needs.

Proactive NetSuite Support

From one-time setup and implementation support to ongoing training and troubleshooting, we are dedicated to keeping your NetSuite running effectively and efficiently.

Unmatched Cost-Efficiency 

Our services are designed to reduce IT costs, optimize process performance and simplify data management. We strive to ensure that our services are cost-efficient and can provide your organization with a reliable return on investment.

Established Partnerships

At the heart of our service offerings is our established partnership with NetSuite. We also partner with leading technology providers for seamless integrations. Additionally, our team is certified in all areas of NetSuite implementation and support services.

ExcelymGO - Oracle NetSuite Managed Services Options

We try to make our service subscriptions as simple and straightforward as possible, offering three tiers of support plans to meet the needs of any size business.

NetSuite Managed Services

  • Actively managed and delivered by an ONSHORE dedicated Project Manager or POC. The PM is supported by our experienced OFFSHORE NetSuite Team which brings added value at extremely cost-effective rates.

  • With recurring pre-scheduled meetings

  • SLA Response Time: Initial response time and/ or resolution is within 24 hours, excluding weekends and holidays.

  • Essentially, think of this as your "NetSuite Administrator - as - a - Service" option. A fully competent one on all facets as this PM/POC is backed by a sizeable Team of NetSuite functional and technical consultants and developers.

Provides a tailored approach to meet the diverse needs of larger organizations with bigger teams, or small and mid-sized companies with a single NetSuite administrator or POC, offering consistent support throughout the Post Go-Live stage.

NetSuite Support Services

(Prepaid)

  • Support Services: This is purely "Ticket-based”, worked on by our OFFSHORE NetSuite Team.

  • Our team is available to support on an Ad-hoc basis through Zoom Meetings, as needed.

  • SLA Response Time: Initial response time and/ or resolution is within 48 hours, excluding weekends and holidays.

  • Clients can choose between two convenient prepaid packages: 50 hours with a validity period of 6 months, or 100 hours with a validity period of 12 months.

  • An option to "top up" immediately is available once the prepaid hours are fully utilized.

Ensures that any disruption to operations is kept to a minimum. Chosen by larger organizations (that want to keep their NetSuite staff) and small to mid-sized businesses that can’t yet afford to have their own NetSuite team.

NetSuite Support Services
(Pay-As-You-Go)

Managed Services

  • Support Services: This is purely "Ticket-based”, worked on by our OFFSHORE NetSuite Team.

  • Our team is available to support on an Ad-hoc basis through Zoom Meetings, as needed.

  • SLA Response Time: Initial response time and/ or resolution is within 72 hours, excluding weekends and holidays.

  • Ad Hoc, as needed, no contract, no required minimums: Clients can use the service on an as-needed basis, providing ultimate flexibility for their needs.

Best fit for large organizations (that want to keep their NetSuite staff) or for small to mid-sized businesses that can’t yet afford to have their own NetSuite team.

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